A newly published video clip of Uber CEO Travis Kalanick may offer the world’s first glimpse into his thinking about competing businesses.
The clip — filmed earlier this month while Kalanick was using Uber’s black car service and provided to Bloomberg by the driver, Fawzi Kamel — mostly shows Kalanick bantering with the two women between whom he is sitting. B
But once Kalanick prepares to exit the car, he shakes Kamel’s hand and engages in a conversation that quickly sours. In that exchange, Kalanick explains why Uber’s rates have fallen so dramatically, saying competition has made price drop inescapable; meanwhile, Kamel argues with Kalanick could have kept prices higher and that his decision not to do so has “bankrupted” him.)
Kalanick initiates the chat by saying, “We’re reducing the number of black cars over the next six months. You probably saw the email.”
“I saw the email, starts in May,” Kamel says. “It’s all about the rating. But you’re raising the standards but dropping the pricing.”
TK: “We’re not dropping the price on black.”
FK: “But in general . . .”
TK: “We have to, we have competitors. Otherwise, you go out of business.”
Here, the driver presses him, “There is, man. You had the business model in your hands. You could have the prices you want, but you choose to give everybody a ride.”
“No,” Kalanick starts,”you misunderstand me. We started high end. We didn’t go low end because we wanted to, we went low end because we had to . . .”
Here Kamel seemingly ask about Lyft, calling competition with Lyft a “piece of cake.”
“No,” says Kalanick. “It seems like a piece of cake because I’ve beaten them. But if I didn’t do the things I did, we would have been beaten . . .”
Kalanick goes on to offer that “We could do Lux in San Francisco,” Uber’s highest-end service yet, which is already available in a number of other cities in the U.S. “I have guys working on Lux, which will be 50 to 75 percent more expensive than [Uber] black.”
But the conversation rapidly devolves, with Kamel not satisfied with this answer and instead telling Kalanick that people “don’t trust you anymore,” and adding that Uber has cost him $97,000 and that he’s now “bankrupt” because of Kalanick.
“You keep changing every day,” says Kamel.
“Hold on a second. What have I changed about black?” says Kalanick.
“You changed the whole business. . .You dropped the prices.”
“On black,” says Kalanick, incredulous.
“Yes, you did.”
“Bullshit,” says Kalanick.
Kamel continues to argue with him. “We started with $20 [per mile]. How much is the mile now? $2.75?”
At this point, Kalanick’s patience is at an end. As he opens the door and begins to exit from the car, he tells Kamel: “You know what? Some people don’t like to take responsibility for their own shit. They blame everything on their life on somebody else.”
He then exits, wishing Kamel, “Good luck.” Frustrated, Kamel replies: “Good luck to you to, but I know you [aren’t] going to go far.”
Early Uber investor and board member Bill Gurley talked last September with Recode about his concerns about Uber’s competitors and the impact that they’ve had — and will continue to have — on the company’s bottom line.
“I don’t think that we’re going to be going public any time in the near future,” Gurley said at the time of Uber. “We have a large number of competitors who are very deep-pocketed, who have decided that their primary form of competition is just price. There are intense subsidy battles going on all over world. Those companies, when they approach investors, tell them, ‘Uber’s going to go public, and then they’re going to have to be profitable, and then we’re really going to sneak up on them with these discounts.’”
You can check out the clip of Kalanick and his driver here: